Two daysto two minutes.
A support plan at care organisation PSW used to take two days of typing and looking things up, spread over six weeks. With well-configured specialists, Snappie prepares the draft in two minutes. From typing yourself to reviewing prepared work — while the judgement stays human.
From typing it yourselfto reviewing prepared work.
For a single support plan, care workers and behavioural specialists had to pull together reports, agreements and methodology from all kinds of folders. It wasn’t the professional judgement that took six weeks, but the gathering, writing up and waiting for input. With a fixed Flow, a first draft from their own sources is ready straight away, shifting attention back to reviewing and talking with the client.
Work time
The hours someone actually spends on it. This is what you free up and put to use elsewhere.
Lead time
The time from start to finish. This is what the client or customer notices.
People involved
How many people have to contribute. Every extra name is an extra wait.
Six recognisable activities.One clear overview.
You see the same pattern in HR, quality, consultancy and customer service: anywhere colleagues spend hours looking things up and writing them out. Plug in your own numbers and the calculation holds.
| Activity | Before | With Snappie | Time saved |
|---|---|---|---|
| Support plan Primary process | 2 days 6 weeks lead time | 2 minutes ready the same day | 15 hours each 250× a year · 3,750 hrs |
| Quote or proposal Advisory & sales | 5 hours 1 week lead time | 10 minutes ready the same day | 4 hours each 800× a year · 3,200 hrs |
| Support question by email Support | 20 minutes 1 day lead time | 2 minutes ready immediately | 17 minutes each 3,000× a year · 850 hrs |
| Incident analysis Quality | 1 day 3 weeks lead time | 10 minutes ready the same day | 7 hours each 40× a year · 280 hrs |
| Reply to a complaint Customer service | 2 hours 5 days lead time | 5 minutes ready the same day | 1.75 hours each 160× a year · 280 hrs |
| Job profile and vacancy HR | 4 hours 2 weeks lead time | 5 minutes ready the same day | 3.5 hours each 60× a year · 210 hrs |
Work time is summed across everyone involved (at eight hours per working day), after subtracting the time still needed for reviewing and refining.
freed up per year across these six activities at five hundred staff — more than five FTE. By comparison: from 467 hours a year (nine hours a week across the whole organisation), Snappie’s fixed costs have already paid for themselves.
Where did those six weeks of waiting come from? In the Netherlands, the purple crocodile is the well-known symbol for exactly that kind of bureaucratic red tape. Snappie is its small, nimble counterpart.
Read the story behind our name