Snappie Chat

A chat likethe ones you know.

Ask your question in plain language, attach a Word, Excel or PDF file, or have a draft letter prepared. If information is missing, Snappie calmly asks follow-up questions. And everything you discuss stays yours.

Book a session See how it works

Snappie Chat Dedicated environment · EU

How many days of leave do I get as a part-timer?

According to the staff handbook, you’re entitled to 25 days of holiday a year, pro rata to your contracted hours. At 24 hours a week, that comes to 16.7 days.

1 Knowledge Base source consulted

Staff handbook 2026.docx

What can I do for you?

Flow: automatic @ Documents

Asks follow-up questions instead of guessing
Editable documents exported to Word & PDF
Private, including on your phone
No price per user

The problem

Colleagues pickthe easiest tool.

Anyone in a hurry opens the public chat they already know and pastes in a complaint letter, meeting minutes or a rota. A safe alternative only works when it feels just as effortless. That is exactly why Snappie Chat was built.

Public language model

Jansen complaint letter.docx

Summarise this complaint letter and draft a polite reply.

The complainant has been waiting three weeks for a reply and asks for compensation. Below is a suggested response.

Quickly helped, yet a letter containing personal data now sits outside your agreements.

Snappie Chat

Jansen complaint letter.docx

Summarise this complaint letter and draft a polite reply.

The complainant has been waiting three weeks for a reply and asks for compensation. I have prepared an editable draft response for you.

Just as easy. Your file and conversation stay inside your European environment, accessible only to you.

The screens are designed examples with made-up documents. How it works is real.

How it works

From initial questionto reviewed document.

Three steps in your browser or on your phone. No manual and no IT overhaul.

Step 1 · Ask & clarify

Ask your question. Snappie asks before guessing.

Use the plus button to attach a Word, Excel or PDF file, or link a document from your Knowledge Base in one click. When Snappie needs extra context to write a solid draft, it asks a calm clarifying question instead of guessing.

Clarifying questions never expire: you can pick up hours or even days later.
Skip optional input fields and Snappie honestly marks that spot as [TO COMPLETE], listing assumptions and open points underneath.

Step 2 · Check the sources

See straight away what backs the answer.

Beneath the answer, only the documents and web pages that were genuinely cited and relevant appear. Knowledge Base and web sources are cleanly separated, and one click opens the source document beside your conversation.

For larger requests, Snappie brings in your Studio specialists or a set Flow behind the scenes and reviews the result before showing it.
Web sources always appear in a separate group, so you immediately see what came from outside.

Snappie Chat

How many days of holiday do I get on 24 hours, and when does statutory leave expire?

On a 24-hour week, the staff handbook gives you 16.7 days of holiday per year. Statutory holiday expires six months after the calendar year in which it was accrued.

1 Knowledge Base source consulted

Staff handbook 2026.docx

1 web source consulted

Government.nl · Statutory holiday expiry

Step 3 · Edit & sign off

Continue in a real document. With your final sign-off.

Ask for a letter, memo or report and Snappie creates an editable working document under Documents. Refine the text yourself, view version history and export to Word or PDF. Ask an open question about the draft and Snappie discusses suggestions in chat first instead of overwriting your text uninvited.

Clear provenance: every AI draft shows it was drafted with AI until you review it and mark it as reviewed.
Worked out a document your colleagues could use too? Nominate it to the Knowledge Base straight from your documents.

How suggestions work in the Knowledge Base →

The screens are designed examples with made-up documents. How it works is real.

Privacy & mobile

Safe by default.At your desk and on your phone.

In a chat you work through drafts and questions meant for your eyes only. That is why every privacy setting in Snappie defaults to the safest option.

Your conversations belong only to you

Neither colleagues nor administrators can open or read your conversations, attachments, personal working documents or answer traces. The audit log stores no message text or document content; administrators can only handle nominated documents and delegated follow-up questions.
Personal AI memory is off by default

By default, Snappie remembers nothing about you across conversations. Only when your organisation, your group and you yourself deliberately enable it does Snappie store preferences—and you can clear them at any time.
On your phone as an app, with zero local data

Add Snappie to your iPhone or Android home screen straight from your mobile browser. Snap a photo or send a voice recording on the spot; zero conversations or documents remain on your device.
Dedicated environment in the EU

Your environment and the language models run on Scaleway within the EU (Amsterdam and Paris). Snappie does not train models on your data, and under its business terms Scaleway does not use traffic for training. Go to the Knowledge Base →

Who sees what in the chat Private by default

YouColleaguesAdministrators

Your messages, attachments & working documents

Audit trail behind an answer

A document you nominate

Shared Knowledge Base (by group permissions)

Audit log (who and when, no content)

Personal AI memory Off by default

Mobile web app (iOS & Android) Zero chat data stored on device

Frequently asked questionsabout Chat.

Which files can I attach in a conversation?

Word documents (.docx), Excel spreadsheets (.xlsx), PDFs with a text layer, text, Markdown and CSV files, images and voice recordings: up to ten files per message and 100 MB each.

Snappie reads Word and Excel attachments from start to finish without cutting off halfway. For a standalone PDF or text attachment, chat includes a generous opening section (around ten to twenty pages); put full handbooks in the Knowledge Base instead. Snappie does not read PowerPoint (.pptx), legacy .doc or .xls files, or scanned PDFs without a text layer—simply export a presentation as a PDF first.

Can administrators or my manager read my conversations?

No. Administrators and managers cannot open or read your conversations, uploaded attachments, personal working documents or the audit trail behind an answer. The audit log records only action metadata—such as who sent a message and when, an uploaded file name or the title of a nominated document—never the content of your messages or documents. Only a document you deliberately nominate to the Knowledge Base (or a delegated follow-up question) reaches an administrator.

Does Snappie guess when information is missing, or can it make mistakes?

When details are missing to complete your request properly, Snappie asks a clarifying question. If you skip optional input fields, Snappie marks [TO COMPLETE] in that spot with a clear overview of assumptions and open points. Even so, any language model can misread a passage. Always check important answers via the source chips and sign off AI documents only after reviewing them yourself.

Does Snappie also search the web, and does our data stay in Europe?

Your conversations, documents and language models run within the European Union on Scaleway. When a topical question needs information from the internet, only the search query or web address goes to an external search service outside Europe, and web sources appear separately beneath the answer. For custom specialists in Studio, web search is off by default.

More about European hosting →

How does Snappie work on my phone?

Open your Snappie address in Safari (iPhone) or Chrome (Android) and add it to your home screen via ‘Snappie as an app’—no App Store or IT rollout needed. On the go, tap the plus button to take a photo, pick an image or attach a voice recording. To prevent data leaks if a phone is lost, the app stores zero conversations or documents on your device.

What does Snappie Chat cost?

Snappie Chat is included in the Snappie base licence: you don’t pay per user.

A fixed annual licence of €15,000 plus €500 a month for your own environment and hosting: €21,000 fixed per year for your whole organisation. On top of that, you pay actual AI usage at list price plus 15% (minimum €50 a month), bounded by an agreed hard monthly cap on AI usage (calculated at list price before the 15% markup). If that cap is reached, only new AI requests pause until the next month; the Knowledge Base, documents and administration keep working as normal.

467 hours a year for the whole organisation to break even. Nine hours a week, however big you are.

Snappie Knowledge Base

Answers drawn from your own documents and policy

A chat likethe ones you know.

Colleagues pickthe easiest tool.

From initial questionto reviewed document.

Ask your question. Snappie asks before guessing.

See straight away what backs the answer.

Continue in a real document. With your final sign-off.

Safe by default.At your desk and on your phone.

Your conversations belong only to you

Personal AI memory is off by default

On your phone as an app, with zero local data

Dedicated environment in the EU

Frequently asked questionsabout Chat.

Curious how Snappie Chat would work for you?