Snappie Studio

Your best way of working,captured for your team.

Turn your best working method into a dedicated specialist for your team — without a single line of code. You set out in plain language how it writes, which documents it consults and who can use it. Colleagues then simply ask their question in chat.

Book a session See how it works

Snappie Studio · Specialists

HR helpdesk Everyone in the organisation
Everyone in the organisation Live v3
Reports specialist Shared with groups
Shared with groups Live v2
Customer communications Only me (private)
Only me (private) Draft —

New specialist

Set up in plain language
Share per team or group
Shared team maintenance
No price per user

The problem

Everyone writestheir own instructions.

A general assistant answers everything, but doesn’t know your tone or rules. So everyone pastes their own instructions in, and every colleague gets something different back. A specialist already has them: you write them down once and they go along with every question.

One assistant for everything

Write a reply to a customer complaining about a late delivery.

Dear customer, our sincere apologies for the inconvenience. We are doing everything we can to deliver your order as soon as possible and thank you for your understanding.

Polite, but not your tone.

A specialist with an assignment

Assignment, in your own words Write like a colleague, not a brochure. Name the problem and finish with what we are doing now.

Write a reply to a customer complaining about a late delivery.

Hi Lotte, your parcel is late and that shouldn’t have happened. I’m checking with the carrier where it is and will let you know today when it will arrive.

Your tone, written down once.

The screens are designed examples with made-up documents. How it works is real.

How it works

From proven practiceto dedicated specialist.

Three steps in your browser, with no coding or IT project.

Step 1 · Set up & share

Describe the role and choose which team it works for.

Give your specialist a name and write its assignment the way you would onboard a new colleague: what it does, in what tone and what to watch out for. Choose right away who can use it: everyone in the organisation, specific teams and groups, or only yourself.

By default, Snappie automatically picks a suitable language model; if you prefer a fixed model, simply choose one from the list.
No code needed: you write in plain everyday language.

Step 2 · Tools & documents

Six clear switches for everyday work.

A new specialist starts with no tools switched on. Six switches let you choose what fits its role: searching a fixed selection of Knowledge Base documents, switching on Ask User so it can ask clarifying questions when details are missing, or preparing its output as an editable working document.

When you link specific documents from the Knowledge Base, Snappie enforces that scope on the server.
Once you configure tools, web search stays off by default until you tick it; Run code requires a separate permission when publishing.

Snappie Studio · Capabilities & Tools

Knowledge Base Search and read linked company documents

Ask User Ask for missing details in the chat first

Draft Documents Prepare the output as an editable working document

Read URL Read provided web pages without open web search

Web search Search the web and read web pages

Run code Needs its own permission

Narrow down the search scope

Linked documents

Reporting guideline Domains of life handbook

How scoping works in the Knowledge Base →

Step 3 · Test & publish

Try it in private first, manage versions safely.

Set a new specialist to Only me (private) first to try it out yourself in Chat. With Routing Test you check whether sample questions reach the right specialist, and with saved test questions (Evals) you assess the active version. When you update it later, published versions (v1, v2, v3) sit alongside your saved draft in the version history — with one click to restore an earlier version.

Colleagues do not have to pick a name: Snappie automatically recognises in chat when a specialist fits.
Every published version is preserved in the version history.

Snappie Studio · Testing & versions

Active: v3 Draft in progress

Publish

Live Test Routing Evals (3)

Summarise this week’s reports. Test routing

Thresholds: mandatory from 0.70, candidate from 0.45

Reports specialist v3

Mandatory 0.84

Version history

v3 Today Active
v2 Yesterday Activate
v1 Last week Activate

Activating switches live routing to the chosen version straight away.

The screens are designed examples with made-up documents. How it works is real.

Prefer to see it with one of your own working agreements?

Book a session

Control and continuity

Belongs to your team,never tied to one person.

A specialist works on behalf of your organisation. That is why you clearly govern who can use it, who maintains it and who is allowed to publish a new version.

Shared team maintenance

Specialists are never locked to their original creator. If a colleague is on leave or moves on, other builders in the team can update and publish the specialist without interruption.
Visible per group or across the organisation

Share a specialist with everyone, limit it to specific groups (such as HR, Care teams or Customer contact) or keep it private for testing.
Authoring and publishing separated

Editing, publishing and granting Run code when publishing are separate permissions in Admin. A domain colleague can prepare a draft while an administrator puts it live after review.
Versions are kept

Every publication records a version you can return to. Who published or rolled back, and when, is in the audit log. What changed in substance is not shown there.

In practice

Three specialists,three assignments.

Pick a team and see what the assignment looks like.

Snappie Studio · Specialist

Name

Reports specialist

Visibility

Shared with groups · Care teams

Assignment, in your own words

Summarise the daily reports from the past month per area of life. Write the way our support workers write.

Tools

Knowledge BaseDraft Documents

Questions it’s for

Summarise this week’s reports.
Write a handover for the night shift.
What has changed since last month?

Why this helps

So support workers spend less time on reporting.

The screens are designed examples with made-up documents. How it works is real.

Frequently asked questionsabout Studio.

Do we need to know how to code?

No. You write the assignment in plain language, much like onboarding a new colleague. Writing a good assignment still takes thought: Studio does not offer an automatic prompt generator or ready-made templates, though the editor includes handy starter blocks for role, working method and output format.

Can we restrict a specialist to one team or department?

Yes. Under Visibility, you choose between Everyone in the organisation, Shared with groups (only members of the selected teams see and use the specialist) and Only me (private).

What happens when the creator is on holiday or leaves the organisation?

Specialists are never tied to one person. Any colleague with authoring or publishing permissions who has access to a specialist can maintain it and publish a new version. If two colleagues edit at the same time, Snappie warns against overwriting.

Can we test a specialist safely before the team uses it?

Yes. You set a new specialist to Only me (private) first, so you can try it out yourself with real documents in Chat before sharing it with a group. When updating an existing specialist, you save changes calmly as a draft while colleagues keep working with the active version. With Routing Test you check whether sample questions land with the right specialist, and with saved test questions (Evals) you assess the active version.

What if a question matches no specialist, or an answer is off?

If a question does not match any published specialist, Snappie answers it with the general assistant. As with any language model, an assignment remains an instruction rather than an error-free guarantee: consulted Knowledge Base documents are listed beneath the answer so you can easily verify important texts.

What does Studio cost?

Studio is included in the Snappie base licence: you don’t pay per user.

A fixed annual licence of €15,000 plus €500 a month for your own environment and hosting: €21,000 fixed per year for your whole organisation. On top of that, you pay actual AI usage at list price plus 15% (minimum €50 a month), bounded by an agreed hard monthly cap on AI usage (calculated at list price before the 15% markup). If that cap is reached, only new AI requests pause until the next month; the Knowledge Base, documents and administration keep working as normal.

Snappie Flow

Have recurring research and writing prepared in fixed steps

Your best way of working,captured for your team.

Everyone writestheir own instructions.

From proven practiceto dedicated specialist.

Describe the role and choose which team it works for.

Six clear switches for everyday work.

Try it in private first, manage versions safely.

Belongs to your team,never tied to one person.

Shared team maintenance

Visible per group or across the organisation

Authoring and publishing separated

Versions are kept

Three specialists,three assignments.

Frequently asked questionsabout Studio.

Curious which specialists you need?