Put your handbooks, protocols, Word documents and Excel spreadsheets in one safe place. Colleagues ask questions in plain language, get answers with the source document right beside them, and see only what is meant for their team.
It sits in an eighty-page staff handbook, a care protocol in Word or a spreadsheet in Excel. Anyone who cannot find it interrupts a colleague or pastes the whole file into a public chat. With the Knowledge Base, your own policy is ready in seconds.
Four steps, all in your browser. No IT overhaul.
Upload your existing Word documents, Excel spreadsheets, PDFs or text files, or fetch up to fifty pages from a website in one go. Snappie preserves headings, tables, comments and every Excel worksheet in full.
Keep HR documents with HR, care policies with care teams and general rules open to everyone. Set access per folder as well as per individual document, linked to Snappie groups or your own sign-in system.
Colleagues simply ask their question in Snappie Chat. Beneath the answer, only the documents that were genuinely cited and substantively match appear. One click on the source button opens the full document alongside.
Did a colleague work out a useful instruction or letter in Chat? From My documents, they nominate it as a suggestion. The administrator immediately sees whether AI helped draft it, reviews the text and explicitly confirms before publishing.
Policies, work instructions and protocols live in your own European environment—with a clear boundary between organisation-wide, team-only and private.
Every customer gets a dedicated environment at Scaleway inside the EU (Amsterdam and Paris), with its own network, database and storage. The language models also run at Scaleway in the EU.
Restrict folders or individual documents to specific groups. Whenever you change folder or group permissions, Snappie clears previously saved answers right away so nobody sees an older answer outside their access; an updated document is immediately reprocessed for new searches.
Anything an employee uploads or drafts in Chat cannot be opened by colleagues or administrators. Nothing from a conversation enters the Knowledge Base automatically.
Snappie never trains models on your documents. They are used solely to answer questions and support work inside your own organisation.
Pick a team and see how a question is answered from the right folder.
At care organisation PSW, the same Knowledge Base also powers set Flows: a support plan went from two days of piecing information together to a reviewed draft in two minutes.
Yes. Under ‘Access’, you choose for each folder and each individual document whether everyone may read it or only specific groups—such as HR, care teams or management. Permissions set on an individual document override those of its folder, and Snappie warns you beforehand if moving a document would widen access. If you use single sign-on (such as Microsoft Entra ID or Google Workspace), groups can sync automatically.
Word documents (.docx), Excel spreadsheets (.xlsx), PDFs with a text layer, text, Markdown and HTML files up to 100 MB each, and web pages (fetching up to fifty pages at a time).
PowerPoint (.pptx), legacy .doc or .xls files and scanned PDFs without a text layer are not supported (so check whether text in a scan can be selected; voice recordings can be attached in Chat). Encrypted files and files containing macros are rejected immediately on upload with a clear explanation.
No—there is no automatic live sync with SharePoint, OneDrive, Google Drive or Notion. That prevents unfinished drafts or broadly shared folders from quietly surfacing in answers. You deliberately choose which final documents to import; when a policy or web page changes, replace the file or fetch the page again.
Snappie is instructed not to guess and to say honestly when your documents do not contain an answer. Because a language model can still misread a nuance, only the cited source documents appear beneath the answer, and you open the original document alongside the conversation with a single click.
Your documents, database and language models run entirely inside the European Union at Scaleway. Only when fetching a web page or searching the internet does the URL or search query go to an external search service outside Europe. For your own specialists in Studio, web search is off by default.
The Knowledge Base is included in the Snappie base licence: you don’t pay per user.
A fixed annual licence of €15,000 plus €500 a month for your own environment and hosting: €21,000 fixed per year for your whole organisation. On top of that, you pay actual AI usage at list price plus 15% (minimum €50 a month), bounded by an agreed hard monthly cap on AI usage (calculated at list price before the 15% markup). If that cap is reached, only new AI requests pause until the next month; the Knowledge Base, documents and administration keep working as normal.
Importing documents and setting group permissions is done directly in your browser, with no IT overhaul.
467 hours a year for the whole organisation to break even. Nine hours a week, however big you are.