Sound under the bonnet.So everyone can work safely.
For staff, Snappie feels like one calm AI workspace. For leadership, privacy and IT, it is backed by a dedicated isolated environment in the European Union: with access through your own work account, a hard cost cap and accountability without snooping.
- Dedicated EU environment per customer
- No training on your data
- Microsoft Entra ID, HelloID & Okta
- Hard monthly cap on AI usage
No shared pool.A dedicated environment per organisation.
Every customer organisation gets its own logically isolated environment on the European cloud platform Scaleway (Amsterdam and Paris). You never share a database, file storage or sign-in server with other customers.
Dedicated storage and dedicated key
Your isolated database and file storage are encrypted and receive daily automatic backups within the EU (database backups retained for 30 days by default). File storage also has its own destroyable customer key per organisation, and servers are not exposed to the internet with a public IP address. On exit we destroy that customer key and completely delete the customer database and environment.
Processing within the EU, with no training
Word, Excel and PDF files are parsed inside your own environment first. Questions, relevant text passages and audio recordings travel over an encrypted connection to Scaleway’s European language models and speech recognition (Paris). Snappie never trains models on customer data, and training on business traffic is contractually excluded at Scaleway.
When does a connection outside the EU occur?
Your environment, database, file storage and language models remain entirely within the EU. Outbound connections occur only when a task or specialist accesses the open internet — such as live web search via Tavily (which can be disabled on request), fetching a specified web page or code execution with internet access. In Studio, those tools are unticked by default for every new specialist.
Protected by default.Off always wins.
Within a single conversation Snappie remembers what you are working on, but across separate conversations personal AI memory is off by default. Three switches guard it together — and as soon as any one of them is off, Snappie stores nothing personal.
- Answers never leak between colleagues. Previously saved answers are isolated per person; only answers that an administrator deliberately prepares for the whole organisation are shared.
- Closed automatically in case of doubt or fault. If the system cannot read the memory setting for a moment, Snappie automatically treats memory as turned off.
- Clean removal when someone leaves. When an administrator deletes a user, all personal conversations, messages and personal files are erased, while shared team folders and their access permissions stay intact.
- 1. Organisation Managed centrallyAdmin · Settings
Controls whether personal memory is permitted in your environment at all. With a single switch, an administrator turns it off for everyone.
- 2. Group or team Off by defaultAdmin · Groups
Off by default for every team. If a colleague belongs to several groups and one of them has it turned off, memory stays off.
- 3. Individual employee Off by defaultAccount · Memory
Also off by default for every new and existing employee. Staff can view and delete their own saved items at any time.
Start small on day one.Connect your sign-in system on day two.
A core team can get started on day one with local accounts and two-step verification by email. As soon as IT connects your directory, everyone signs in with their work account via Microsoft Entra ID, Tools4ever HelloID, Okta or Google Workspace.
From standard User and Administrator to custom roles in a clear permissions matrix: decide who publishes Knowledge Base articles, who builds specialists and who accesses administration.
Sync teams automatically from your sign-in system (SCIM) and link them to specific Knowledge Base folders, dossiers and specialists. Deactivated work accounts are blocked straight away.
Free from a single tech giant.Capped in euros.
Many AI suites lock you into one US vendor and a flat fee per employee. Snappie combines several European and open language models (such as Mistral, Gemma, Llama and Qwen) on European servers, so everyone in your organisation can join in.
- Staff do not need to pick anything: Snappie answers quick questions straight away without detours and automatically runs multiple steps with a quality check for deeper research and writing.
- If a language model is temporarily unavailable, the platform automatically switches to a fallback model inside the same European environment.
- Administrators track usage live in euros, guarded by a hard monthly cap on AI usage.
Control for the organisation.Privacy for the employee.
Good governance requires oversight of who manages and changes what, without managers or administrators reading over employees’ shoulders in individual chats. Snappie keeps those two tracks strictly separate.
Admin Audit Log without conversation content
Records who signed in and when, changed roles or groups, published documents in the Knowledge Base or updated settings (retained for 365 days by default). Contains administrative log entries only: no chat messages, no document texts and no log of who read which article.
Personal verification for every answer
For any of their own answers, every employee can check step by step which specialist contributed and which documents or web pages were consulted. That view is visible solely to the owner of the conversation — administrators cannot open it either.
Need dossiers with a mandatory read log on every view? See Snappie Pulse →Frequently asked questionsfrom leadership, DPO and IT.
Does our data stay inside the Netherlands or inside the European Union?
Within the European Union, on the European cloud platform Scaleway in Amsterdam and Paris. Your dedicated customer environment, database and file storage run in Amsterdam or Paris as chosen; Scaleway’s language models and system emails run in Paris. That is why we deliberately promise the European Union (Amsterdam and Paris) rather than 100% Netherlands.
Connections outside the EU only occur when a request or admin action accesses the open internet — such as live web search (via search service Tavily, which can be disabled on request), fetching a specified web page directly or code execution with internet access. For new specialists in Studio, web search and code execution are unticked by default.
Can we run Snappie on our own servers (on-premises) or connect our own language model?
No. Snappie does not run in an office server room and does not support custom-connected local models or Azure OpenAI. We deliver Snappie as a fully managed private environment per organisation in Scaleway’s European cloud, so security, daily backups and updates stay centrally assured.
Should you ever stop using Snappie, you export working documents to Word or PDF; on exit we destroy your dedicated customer key for file storage and completely delete your isolated customer database and environment.
Can administrators read employees’ conversations?
No. Conversations, personal attachments, personal working documents and the personal AI audit are isolated to the individual employee in software: even an Administrator cannot open or read another person’s chats, drafts or reasoning steps (only nominated Knowledge Base articles and delegated follow-up questions can be handled by administrators). The Audit Log in Admin holds action metadata only, never message or document content.
Are our questions and documents used to train AI models?
No. Snappie contains no feature to train models or export datasets to third parties. For the language models at Scaleway in Paris, business terms contractually exclude commercial traffic from model training.
How exactly does the monthly cap on AI usage work?
Every customer environment has a hard monthly cap on AI usage, tailored to your agreement. Before every AI call, the platform checks usage in euros.
If a busy month hits the cap, Snappie automatically emails your contact person and pauses new AI questions only until the first day of the next month. Searching the Knowledge Base, personal documents and administration remain available as usual.
Do you help with our privacy assessment (DPIA) and information security questions?
Yes, gladly. In care, local government and professional services, the Data Protection Officer (DPO) and information security lead (CISO) belong at the table early on. Together we openly walk through all data flows, processing agreements and preferred settings (such as signing in with your work account and disabling web search).