# snappie.ai: full context

> Grip on AI. On your terms.

A summary of snappie.ai for AI agents. In case of doubt, what is on the website prevails.

## What Snappie is
Snappie enables your whole organisation to work safely with AI, providing answers drawn from your own documents and working agreements in a dedicated isolated environment within the European Union (Scaleway in Amsterdam and Paris). Instead of per-seat licences, you pay one fixed annual fee for unlimited users plus actual usage with a hard monthly cap on AI usage. Built in Roermond for healthcare, government and professional services across Europe.

Motto: “If we don’t have a grip on AI, we don’t deploy it.”

What Snappie stands for:
- Control built in from the start: security lives in your own isolated European environment, not merely in an after-the-fact policy agreement. Separate storage per organisation, access by group and a fixed monthly cap are technically enforced.
- A full alternative: working just as smoothly and pleasantly as in familiar public AI tools, while staying within the European Union and connected to your own organisation’s knowledge.
- Pioneer, don’t follow: building alongside frontrunners what genuinely frees up time on the shop floor, using European and open language models so you are never locked in to a single big tech vendor.
- People and technology in balance: technology handles the groundwork, people keep the final judgement.

## Five promises
- Dedicated isolated environment in Europe: a separate customer environment per organisation in the EU (Amsterdam and Paris) with no database shared with other customers. Snappie never trains models on your data (and model training at Scaleway is contractually excluded), and personal AI memory is switched off by default.
- Answers from your own documents, with sources: add Word, Excel and PDF files with access controlled by team or group. Whenever Snappie consults the Knowledge Base, the cited source document appears directly clickable beneath the answer.
- Asks follow-up questions and keeps people in the driving seat: when information is missing, Snappie can ask a clarifying question (which you enable per role for custom specialists) or mark an open item honestly with [TO COMPLETE]. Drafted text is delivered as an editable working document for your own sign-off.
- Fixed specialists and Flows without code: capture proven ways of working in plain language in Studio, and have recurring research and writing prepared in fixed steps with a built-in quality check in Flow.
- One fair price for the whole organisation: no per-seat pricing, just one fixed fee for unlimited users plus actual usage with a hard monthly cap on AI usage.

## Platform modules

### Snappie Chat
A calm workspace for everyday questions and drafting. Staff ask questions in plain language, attach Word (.docx), Excel (.xlsx) or text-layer PDF files, images, or audio recordings transcribed within the EU (up to 10 files per message and 100 MB each), or reference their own or shared documents using @. When details are missing, Snappie can ask a follow-up question that never expires (enabled in Studio for custom specialists); if an optional point stays open, Snappie marks the gap honestly with [TO COMPLETE] under Assumptions and open points.
Writing tasks appear as an editable working document with version history, clear AI provenance labels (Drafted by AI and Mark as reviewed, designed for the European AI Act), export to Word and PDF, and the option to suggest a reviewed document for the Knowledge Base. Conversations, attachments and personal working documents are private to the employee (administrators cannot open them either). On mobile phones, Chat can be installed to the home screen without storing any chats or documents locally on the device.

### Snappie Knowledge Base
Your handbooks, care protocols, policy documents, Word files (.docx), Excel sheets (.xlsx), text-layer PDFs, plain-text and Markdown files, and public web pages (up to 50 pages at a time) in one European location. Encrypted files and Office files containing macros are rejected on upload with a clear message (PowerPoint, legacy .doc/.xls files, audio recordings and scanned PDFs without a text layer do not belong in the Knowledge Base and are not extracted there).
Under Access, you decide per folder as well as per individual document whether everyone may read it or only specific groups (such as HR, care teams or management). By design there is no automatic live sync with SharePoint, OneDrive or Google Drive, preventing unfinished drafts from appearing in answers automatically. Only genuinely cited source documents appear beneath an answer, letting you open the full document alongside the chat. Before publishing an AI-drafted suggestion, the administrator must confirm content sign-off.

### Snappie Studio
This is where you turn your best way of working into a dedicated specialist for your team, in plain language and without coding. Every new specialist starts with no tools enabled; six clear switches let you turn on what fits its role: searching scoped source documents or tags in the Knowledge Base, asking follow-up questions, drafting working documents, running calculations in an isolated computing environment, reading specified web pages, or optional web search.
Under Visibility, you choose between Everyone in the organisation, Shared with groups or Only me (private). Colleagues with authoring or publishing permissions maintain specialists together, test sample questions and routing beforehand, and can roll back to an earlier version at any time. Staff never have to pick a specialist in chat: Snappie automatically routes matching questions to the right published specialist.

### Snappie Flow
For recurring work made up of multiple fixed steps — such as turning an intake interview into a draft support plan, or rough notes into an advisory report — a Flow links a chain of specialists running sequentially and in parallel. Before the answer is shown, a built-in quality check reviews the draft against your requirements (such as mandatory sections, forbidden terms, length and tone of voice) and refines it for up to three rounds by default; this quality check is a strong guardrail rather than an error-free guarantee.
The checked result can be delivered automatically as an editable working document with Word and PDF export. A Flow always starts from a chat conversation and never sends emails or messages to external systems on its own: a person reviews and decides.

### Security & Administration
- Dedicated isolated customer environment in the EU: every organisation gets a separate environment in Scaleway’s European cloud (choice of Amsterdam or Paris for the environment, database and file storage; language models and system emails run in Paris). No shared database with other customers, daily backups within the EU, and file storage encrypted with a dedicated customer key.
- Managed environment, not an office server: Snappie does not run on your own on-premises servers and does not connect to standalone local language models. Working documents can be exported to Word or PDF, and upon exit we destroy your customer key for file storage and permanently delete your isolated database and environment.
- Privacy safe by default: Snappie never trains models on your data, and model training on business traffic processed by Scaleway’s language models is contractually excluded. Personal AI memory is switched off by default across three levels (organisation, group and employee: off always wins).
- Automatic model selection and cost control: Snappie uses European and open language models (including Mistral, Gemma, Qwen, Llama and Whisper for speech), picks a light model for quick questions and multi-step reasoning with automatic fallback for complex work, and monitors the agreed hard monthly cap on AI usage live in euros.
- Access and accountability without snooping: staff sign in with their work account (Microsoft Entra ID, Google Workspace, HelloID or Okta, with automatic group sync). Roles govern what someone may do and Groups govern what someone may see. In the Audit Log, administrators see only metadata of sign-in and management events (who and when, plus the file name of an upload — never conversation content or document text); the personal AI audit for each answer can only be opened by the employee who asked the question.

### Snappie Pulse (in development · pilot setup)
Snappie Pulse is built as a single verifiable, immutable dossier per clearly scoped topic, such as a supplier, contract or partnership (including the Supplier starter type and custom Pulse types in Studio). Pulse is not a self-learning system and does not replace an electronic health record (EHR), CRM or general document storage. Pending formal DPIA sign-off per use case, Pulse currently runs in a pilot setup using fictional test data.
In Pulse, AI never writes to the dossier on its own: Snappie only prepares a draft card (Awaiting confirmation) for which the server enforces a mandatory verbatim quote from the employee’s message (converted dates receive the honest label Derived). Only when a person clicks Record is the entry added to the timeline. The current state (such as end dates, notice periods and open complaints) is calculated without a language model and can be inspected across two time axes (Valid on and Known on). Every view is logged beforehand in a mandatory access log (NEN 7513 pattern), erasure requires two-person approval, and Pulse sends no automatic push alerts or reminder emails.

## Pricing
### Base licence: €15,000 a year
The complete Snappie platform, for your whole organisation.
- Snappie Chat, Knowledge Base, Studio and Flow
- Automatic model selection, administration and oversight
- Unlimited users

### Environment and hosting: €500 a month
Your own isolated environment in the European Union (Amsterdam and Paris).
- Dedicated isolated database and storage per customer
- Daily backups and language models within the EU
- Technical management, security and updates

### Usage: List price +15%
Pay-as-you-use at list price plus 15% (€50 monthly minimum), with a hard monthly cap on AI usage.
- Automatically a fitting language model for each question
- Hard monthly cap with no surprises afterwards
- Visible live in euros in Studio

Modules: If you add a module later, annual costs are added on top of the base licence. You never start with a package you are not using yet.
Payback: 467 hours a year for the whole organisation to break even. Nine hours a week, however big you are.

### Frequently asked questions
- What does Snappie cost per year? A fixed annual licence of €15,000 plus €500 a month for your own environment and hosting: €21,000 fixed per year for your whole organisation. On top of that, you pay actual AI usage at list price plus 15% (minimum €50 a month), bounded by an agreed hard monthly cap on AI usage (calculated at list price before the 15% markup). If that cap is reached, only new AI requests pause until the next month; the Knowledge Base, documents and administration keep working as normal.
- Do I pay per user? No. The fixed amount covers the whole organisation, with unlimited users.
- How do I stay in control of usage costs? For straightforward questions, Snappie automatically selects a light, economical language model and reserves heavyweight models for complex tasks. You can adjust this per specialist and per role in Studio, and track usage live in euros in the overview.
- What does implementation ask of us? Above all, commitment from an executive sponsor, time from your own people and clear ownership of the Knowledge Base. Technical management and updates are included in the subscription; if you also want hands-on guidance on the shop floor with adoption and training your own core team, you can choose an experienced implementation partner such as ShareLife or The AI Playground separately from the licence.
- Where does our environment run, and what happens if we leave? Snappie does not run on a server rack in your own office, but as an isolated private environment per customer in the European Union (Scaleway in Amsterdam and Paris), with a dedicated isolated database and file storage encrypted with your own customer key. Working documents export easily to Word or PDF. If you leave, we destroy your customer key for file storage and permanently delete your isolated database and environment.

## Two days to two minutes
At care organisation PSW, a support plan used to take two days of typing and searching, spread across six weeks. With well-configured specialists in a Flow, Snappie prepares the draft from PSW’s own sources in two minutes. From typing from scratch to reviewing prepared work — while professional care judgement remains in human hands.

Worked example for 500 employees across six recognisable tasks (work time and lead time before → with Snappie):
- Support plan (Primary process): work time 2 days → 2 minutes, lead time 6 weeks → same day, time saved 15 hours — at 250 a year, 3,750 hours freed.
- Quote or proposal (Advisory & sales): work time 5 hours → 10 minutes, lead time 1 week → same day, time saved 4 hours — at 800 a year, 3,200 hours freed.
- Support question by email (Support): work time 20 minutes → 2 minutes, lead time 1 day → instant, time saved 17 minutes — at 3,000 a year, 850 hours freed.
- Incident analysis (Quality): work time 1 day → 10 minutes, lead time 3 weeks → same day, time saved 7 hours — at 40 a year, 280 hours freed.
- Reply to a complaint (Customer service): work time 2 hours → 5 minutes, lead time 5 days → same day, time saved 1.75 hours — at 160 a year, 280 hours freed.
- Job profile and vacancy (HR): work time 4 hours → 5 minutes, lead time 2 weeks → same day, time saved 3.5 hours — at 60 a year, 210 hours freed.
Together, in an organisation of 500 employees this frees up 8,570 hours a year (and still 4,820 hours a year even without the primary care process).

## Integrations and Snappie Lab
- Works today in every customer environment: sign-in with your work account and automatic group sync with Microsoft Entra ID, Google Workspace, HelloID and Okta (including instant blocking when an account is deactivated), reading Word (.docx), Excel (.xlsx) and text-layer PDFs, importing public websites into the Knowledge Base (up to 50 pages at a time), transcribing voice memos within the EU via Scaleway Whisper (up to 100 MB), and optional live web search via Tavily (outside the EU; switched off by default for new specialists).
- Currently in field trials in Snappie Lab: live voice-driven working via the microphone (tested at PSW and InteraktContour) and an exploration with Nedap Ons for safely connecting care-record context while preserving group permissions (tested at InteraktContour).
- On the roadmap:
  - Snappie Pulse (In development): One verifiable dossier per supplier, partnership or case — you commit to the record, Snappie keeps track of the timeline and deadlines.
  - Mail (On the roadmap): Snappie drafts email replies from your own mailbox. You approve before anything is sent.
  - Forms (On the roadmap): Forms that Snappie fills in and prepares for you, such as applications and reports.
  - AFAS (On the roadmap): Safely consult HR and operations data from your own specialists.
  - Exact (On the roadmap): Finance and administration.
You can submit requests for new integrations at https://snappie.ai/en/integraties.

In Snappie Lab we test new capabilities directly on the shop floor alongside teams, quality advisers and Data Protection Officers. A capability only goes live for all customers once non-technical colleagues can use it effortlessly and European processing, group permissions and accountability are fully safeguarded.

## Guidance and partners
As part of your subscription, Snappie provides and manages your isolated European environment, daily backups, security and all technical updates. If you also want hands-on guidance on the shop floor with process selection, setup, working agreements and training, you choose a certified partner yourself:
- ShareLife: From customer question to resolution: ShareLife looks at the whole customer journey and puts Snappie to work where customers notice the difference. Strong in: Customer contact and customer service; Mapping the customer journey; Setting up processes around customer questions.
- The AI Playground: The AI Playground helps teams take the first step: from curious to an AI Specialist that works alongside them every day. Strong in: AI adoption on the shop floor; Training and workshops for teams; Building the first applications together.

Snappie is part of the Agentic Shift, a partnership helping organisations move from typing everything themselves to reviewing prepared work under their own control: Snappie.ai, ShareLife, Brightlands Smart Services Campus, The AI Playground, Open Universiteit. Snappie provides the platform; the partners contribute practical expertise, training and academic research.

## Getting to know us
Not an hour-long demo, but a hands-on session of at least half a day with the team you choose, at Snappie in Roermond or at your own location. Together we work out one of your own processes, including the business case and your privacy and security questions (such as for a DPIA).
Request one at https://snappie.ai/en/demo or info@snappie.ai.

## The name
The purple crocodile is a well-known Dutch metaphor for excessive, customer-unfriendly bureaucracy and pointless rules. Snappie is that same crocodile, only the little offspring: not the guardian of red tape, but the one who clears it out of the way.

## Other language versions
- Nederlands: https://snappie.ai/llms-full.txt
- English: https://snappie.ai/en/llms-full.txt
- Français: https://snappie.ai/fr/llms-full.txt
- Deutsch: https://snappie.ai/de/llms-full.txt